Nest Thermostat

[robverner]

Yesterday the app turned off using my phone to decide if I'm home. It made the change without my knowledge.

[tajennifer]

Hi robverner,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your app and the phone connection. But don't worry; help is here. In this case, could you please share more details about the connection problem that you are facing?

Please keep me posted. I'll be waiting for your response.

Best regards,

Jenny

[robverner]

As I said for weeks the home/away thing worked. Then Sunday we went away and the system didn’t switch.  Turns out the app decided to not use my phone to determine home/away. 
 Once I figured it out I change it back