Hi @TrojanCowgirl,
Thanks for reaching out to the Google Nest community. I'm sorry to hear the Nest Thermostat smelled burnt and was very hot and the wires looked burnt, but there's no need to worry; I'm happy to help you right now.
Please don't touch the Nest Thermostat or try to connect it again to the wall for your security. The team would like to know more about this behavior. When you get a chance, please fill out this form. Remember to include the link to this post. Let me know when you’re finished. From there, we'll contact you via email.
Let me know when you're finished. Your confirmation is crucial to ensuring I can follow up on your case effectively.
Regards,
Gabriela
