Nest Wifi stopped working

[nestrivera]

Nest was previously working fine. Starting this morning, it cannot find wifi networks anymore. Already tried restarting it, but still just hangs looking for networks. Please help.

[Jeff]

Hi, nestrivera.

Sorry for the connection issues you're having. I'm sure that's a frustrating experience to be having. Let's see if we can get this straightened out for you.

First, to make sure we're looking at the right thing, could you clarify which device isn't working? You mentioned it's the Nest, but are you referring to the thermostat, a speaker or display, or is it the Nest WiFi network device itself?

Let me know a bit more and we'll figure out how to get this all working correctly for you. I look forward to hearing from you.

Thanks.

[nestrivera]

Hi Jeff,

Sorry for the confussion, I thought I was writing on the Thermostat section. Yeah, it is the nest thermostat wifi that stopped working. I already contacted customer support and they helped me order a replacement display. Thanks for the reply!

[Jeff]

Hi, nestrivera.

No worries! I just wanted to make sure I wasn't going to give you bad info. Thanks for the update and I'm glad it worked out!

I'm going to go ahead and close the thread as we have a resolution here. If anyone has more to add, feel free to open up a new discussion.