Nest app issues

[dslatus]

My Nest thermostats are connected and working on my Google Home app, but for some reason, my NEST app doesn’t let me load or activate the devices. Almost like I’m forced to use the Google Home app. Anyone dealing with this as well? 

[MplsCustomer]

@dslatus 

The Nest Learning Thermostat can only be installed on the Google Nest app, so at some point it (they) must have been working on the Google Nest app if they are working in the Google Home app.  Once installed on the Google Nest app, a Nest Learning Thermostat should AUTOMATICALLY appear in the Google Home app as well, provided you're logging into both with the same Google (gmail) account and are connecting to the same Google Nest "home/community" in both apps.

[Jessicaj]

I'm having the same issue. Had Google home previously installed on my phone and when using the Nest app it tells me to download Google home and then takes me to Google home. It's this loop I can't seem get out of, it never takes me back to the Nest app. 

[dslatus]

Yeah, I can empathize. Its pretty frustrating. What's even more bizarre is that the NEST app and Google Home works perfectly on my wife's phone/account, but I can't seem to integrate the two apps. For all of Google's glory.......it just can't stick the landing. 

[EdwardT]

Hi folks,

@MplsCustomer, thanks for the help!

@Jessicaj and dslatus, thanks for reaching out. I'd love to know more about this. What type of Nest Thermostat do you have? Also, are you using the same email address with the Google Home app and the Nest App?

Thanks,

Edward

[Jessicaj]

It's just the regular Nest (not the learning or the 3rd gen) and yes using the same email address for both.

[dslatus]

Hi,

I have the 3rd Gen learning thermostats and I do use the same email (Google Sign In) for both apps.

[EdwardT]

Hi folks,

Thanks for the response. To isolate the issue, could you check if you can access the Nest Thermostat using the Nest web app? Please try logging in to https://goo.gle/2qjvVSU.

Let us know how it goes.

Thanks,

Edward

[Jeff]

Hi all,

I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks,
Jeff

[Jeff]

Hey everyone,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

[EdwardT]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[dslatus]

Hi, thanks for the follow up message. I am good to go 👍🏼

my apps linked up and my NEST app is working fine 

[EdwardT]

Hi dslatus,

Awesome — glad to hear everything is back and working as intended. I will be locking this thread now. Please feel free to create a new thread should you have some more questions or concerns in the near future and we'll be more than glad to help.

Thanks,

Edward