Nest app not controlling thermostat

[JohnC1102]

Nest thermostat works fine manually. Nest app and Google home show the thermostat. However the apps do not show status or ability to control temperature, mode, schedule, etc. 

[AxelD]

Hi JohnC1102,

Thanks for posting and sorry for this situation with the Google App. No worries, help is here! Here are some troubleshooting steps that might solve the issue:

1. Check if you have any pending updates for the Nest or Google Home App.
2. Remove the Nest Thermostat from Nest or Google Home App.
3. Perform a Factory Reset on your Nest Thermostat. 
4. Re-add the thermostat back to the Nest or Google Home App.

Please try these steps and let me know how that works.

Regards,

Axel.