Thermostat Not Receiving Power After Switching From Heating to Cooling

[nicholasroddy]

I installed my new Google Nest thermostat last fall, along with the C-wire connection, and it worked perfectly well over the winter. With the change in weather, I switched from heating to cooling, and now the thermostat doesn't have power. 

I did a factory reset of the thermostat, and it still won't connect.

[alejandom]

Hi @nicholasroddy,

I understand your frustration with the Thermostat. I apologize for the trouble you're experiencing.

To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Regards,

Mario.