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Nest app on iPhone not accepting entry key

rupensheth
Community Member

I have reset the Nest thermostat, it is connected to my wifi, I have tried both manual and scanning the code. I have also tried putting it in airplane+Wifi+bluetooth

I have tried waiting and trying again numerous times over the last few days

All attempts fail attempting to add the entry key - even with different keys when I get a new key generated

I am out of options - and desperately looking for a solution. This should not be so painful.

Any suggestions/help is greatly appreciated. Thanks.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there rupensheth, 

Sorry to hear that the Nest app is giving you troubles, I'm sure this may be confusing, but I'm happy to look into this for you. 

 

Would you mind letting me know if you're still having issues with the Nest app? 

Also, have you tried uninstalling and reinstalling the app?

 

I look forward to your response. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS