Nest e - cannot access settings

[Sean5]

Screen displays heat. Is not connected to internet. When system button is pushed nothing happens. The display goes back to heat display. All instructions I have found tell me to access system.

[Markjosephp]

Hello Sean5,

I'm sorry to hear that you're having trouble accessing your thermostat. I'd be happy to take a look at this for you.

To clarify, which Nest Thermostat model do you have? Also, please take a look at this article on how to control them and let us know if you need more help.

Regards,

Mark

[Sean5]

Hi Markjosephp,

As mentioned in the subject line, the model is Nest thermostat E. 

The article actually didn’t help very much, but thanks for responding.

Since posting this message we have purchased a newer Nest model that is working fine.

Regards,

Sean5

[Jake]

Hey there,

I am glad to hear the new device is working properly. I wanted to follow up with you, and see if you had any further questions. Please let me know, as I would be happy to review.

Best regards,

Jake

[Jenelyn_O]

Hi Sean5,

Chiming in — I wanted to follow up and see if you still need help. Please let me know if you're still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks @Markjosephp and @Jake for your help. 

Best,

Jenelyn

[Jenelyn_O]

Hi Sean5,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[Sean5]

As I said before, I no longer use the Nest thermostat because it no longer worked.. feel free to lock this thread.

sean

[Jenelyn_O]

Hi Sean5,

I understand. We're sad to see you go, we hope we can make it up to you in the future. I will now lock this thread and If ever you change your mind feel free to create a new one.

Best,

Jenelyn