Nest gen 3 not picking up wifi

[Beevzo1]

Hi,

I have a nest thermostat that's about 4 months old. And it doesn't seem to be picking up any kind of WiFi. 

I have reset the stat, reset the WiFi, even tried using my phone as a hot-spot. But it doesn't pick anything up.

Any help would be much appreciated, 

Thanks 

Al

[SoriaD_]

Hello @Beevzo1 

Thank you for reaching out to our Nest Community. Don't worry, I'd be happy to help you with your Nest Thermostat's WiFi connection.

I fully understand this situation. Let me give you a hand.

I want to start by asking you if you have this situation with other devices?

Does your thermostat display a specific code when this happens?

Have you tried resetting your Nest Thermostat to factory settings?

With these details we can have a clearer idea of ​​the reason for this situation.
Feel free to keep posting and we'll work to find a solution for you.

Best regards, 

Douglas.

[Beevzo1]

Thank you for the reply. Turned out the thermostat had a hardware issue and a replacement has been sent out and fitted.

Thank you anyway 

[SoriaD_]

Hello @Beevzo1 

Thanks for your reply. 

I'm glad to hear this solution to your problem. Please let us know if you have another situation with this or any other of your Nest devices.

We'll be happy to help you.

Best regards,

Douglas.