Nest has disconnected from my app. I’ve reset and now app won’t connect to thermostat.

[BIGHOGUES]

I’ve recently tried to put the heating on via my nest thermostat app and there was no device connected. I’ve completed a factory reset as per guidelines and now the app won’t connect to the thermostat. I’ve tried to complete the setup on google home but that guides me through how to manually install which I don’t need. Any ideas? 

[moralesvicente]

Hello BIGHOGUES, 

Thanks for reaching out to the Google Nest Community Forum. I’m sorry to know that your Nest Thermostat has disconnected from the Google Home app. I appreciate your effort and time in completing a factory reset; however, the trouble persists, and you were unable to complete the setup. Don’t worry; it’s a pleasure to help.

To provide you with accurate troubleshooting steps, please help me by answering the following questions:

• What model of thermostat do you have? To identify the model, refer to this article: How to tell which Nest thermostat you have.
• Did you receive any error messages or notifications when you tried to reconnect your thermostat?

If you have any additional details that might be helpful, feel free to share them with me.

Regards,

Daniel