Nest heat link is dead

[Pduffy87]

I came home today to find an error message on learning thermostat - H71.

I looked through troubleshooting pages and there should be a yellow led on the heat link if the connection has been lost. There are no lights on on the device. It's completely dead. I've looked on these forums and seen this is quite a common issue for the heat links. Would love some advice about what to do as I can't see where I can get a replacement heat link on it's own. They only seem available with a new thermostat which we don't need as that appears to be working fine apart from being able to connect to the broken heat link.

Thanks 

[Vladut]

Hi @Pduffy87 ,

I'm so sorry for any inconvenience caused by this. Can you please go to the Heat Link and press the button on it for 30 seconds and check if any light will come om?

[Sazzle]

I have the same issue, i got through to google support on chat and ran through some troubleshooting, they are now sending me a replacement heatlink. Fingers crossed it works as house is getting pretty cold already!

[Vladut]

I'm pleased to hear that everything has been sorted. Fingers crossed until the replacement arrives. If you need anything else, please let me know.

[Vladut]

Hi there, just checking in with you. Do you still need help?

[Pduffy87]

BOXT are coming to sort on Monday. Thanks

[Vladut]

Glad to hear that. Let me know if you need anything else. 

[LarisaL]

Hi there, just checking in! Have you seen the message from my colleague? Would there be anything else we can help you with?