Nest heatlink dead

[Rene2023]

Hello, 

My Nest heatlink suddenly died yesterday. There were no power cuts in my house. I have tried all the steps listed in the community posts (reset, power cycle, charge the thermostat, etc) but no joy--the heatlink is dead. The thermostat is out of warranty for a year now, but I would have expected it to work a bit longer than warranty+1 year.

Please advise. 

Regards, 

René 

[Paul_R]

Hi there René! I'm really sorry to hear about this issue, but I'll do my best to help you out. Could you please let me know how many heating zones you have, and if there is any message or code on your thermostat or app? 

[Paul_R]

Hi there! Have you seen my previous message?

[Rene2023]

Hello, 

I contacted Google support directly, and they have arranged a replacement Heatlink which was installed succesfully today. The replacement unit is slightly different from the original, which means I have some wiring visible. But most importantly, the thermostat is working, and the heatlink is tucked away out of sight, so the visible wiring is not a big issue.

Kudos to Google for solving this problem with minimum fuss, and to their UK installation partner Boxt for a smooth booking experience and professional installation.

Regards 

Rene

[LarisaL]

Hi there! I'm glad to hear that everything is working now! Is there anything else I can help you with here?

[Vladut]

Hi there, just checking in with you. Do you still need help?

[Rene2023]

Thank you for checking. The Nest is working fine now so I'm all good.  

[Vladut]

Glad to hear that. Let us know if you need anything else. Have a great day ahead!