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Nest is calling for heat when its not supposed to…

Blazen
Community Member

I have a Nest gen 3 with baseboard radiant heat. I have the temp set to 65, but the heat will come on when it’s 75 in the room.  I think maybe it has something to do with the True Radiant feature, so I turned it off…it just too hot so I turned the heat off all together. Why is this happening?

4 REPLIES 4

Blazen
Community Member

Still turns on even with the True Radiant turned on…set to 65 and turned on at 67…

imjivan
Community Member

I've been having this issue the last week or so myself. 

Blazen
Community Member

I did a full factory reset yesterday and it worked great for 24hrs. Now I’m sweating because it’s so hot in here with the heat on! 
maybe software issues?

imjivan
Community Member

I spoke with support and they walked me through some basic troubleshooting steps. The last was to disconnect the thermostat from Wi-Fi to see if the issue persists. If it solved the issue then it's Wi-Fi related, if not the thermostat likely needs replacing. It's looking like the thermostat needs replacing for my issue.