03-30-2024 10:01 AM
Hello!
A bit of confusion regarding wiring my best learning thermostat. I have a jumper wire between W/E and W2 on my original thermostat. Nest app is telling me to only connect to W1. Want to confirm that this is correct. My system does have emergency heat
04-04-2024 04:27 PM
Hi @Hannah2222,
You're on the right track! Here's why the Nest app is asking you to connect only to W1:
Regards,
Mario.
04-25-2024 02:32 PM
I also have a jumper wire between E & W2 on my old thermostat and similarly the nest app told me to put the wire in W1. None of the functions are working. I've read through a couple other W/E & W2 jumper wire posts. They say to use the W2 spot and I've tried this. It still doesn't work.
04-29-2024 08:31 PM
Hi @Whydough,
I understand your frustration with the Thermostat, I apologize for the trouble you're experiencing.
To assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.
Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.
Best regards,
Mario.