Nest is on but not heating

[Monicasm]

Heat pump is running but the unit is not heating

[RenzJ]

Hi Monicasm

Thanks for visiting here in the Google Nest Community forum. Let’s look deeper into this. please answer the following:

1. Are you from North America or Europe?
2. What type of Nest Thermostat are you planning to have?
3. Send us a photo of your current wiring.
4. What is the make and model of your HVAC? 

I look forward to your response.

Best,

Renz