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Nest keeps having me reset date and time.

IrritatedUser
Community Member

I keep having to input the correct date and time. I’ll input the correct date and time and then soon after later when I walk by, it will show date and time is incorrect. I’ve tried resetting the device and that doesn’t work. So I’ve just been inputting the correct date and time whenever I walk by and see it’s wrong. I’m ready to rip this thing out of the wall. I want my old thermostat back. 

Note: I had manually scheduled the device and it is not connected to wifi nor the app. It has been working fine up until it displayed shutting down to recharge battery. Every so often the device does not illuminate and is unresponsive even while woodpecking the button. It will then reinitialize where it shows the Google G. 

5 REPLIES 5

Markjosephp
Community Specialist
Community Specialist

Hello IrritatedUser,

 

I'm sorry for the trouble this may have caused you. It appears that your Nest thermostat is not holding a charge  Let's see what's going on.

 

  • On your thermostat. Check for any wire reports or message codes.
  • Tell us the power status from the Technical Info settings and the wiring configurations under Equipment.
  • Check if any connector pins from the display and base are bent.
  • Check that all of your thermostat's wires are securely seated in their terminals (no loose or exposed wires).
  • Charge the display via micro USB for at least an hour.

 

Looking forward for your response.

 

Thanks,

Mark

The Nest device was thrown away and replaced with the previous thermostat. I dislike this product and will never use it again. 

Hi IrritatedUser,

 

I’m saddened to hear that you’re not happy with your Nest thermostat, and I hope you’ll let us make it right.

 

We do have several options available to give you the quality you deserve. Let us know so we can assist you right away.

 

Best regards,

Mark

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Marks post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake