Nest learning stat 3rd gen

[Bondy]

I have recently bought a new mobile phone but I can't control my nest app from my new phone, the unit itself works fine manually, can anyone help 

[Markjosephp]

Hello Bondy,

I'm sorry to hear you've lost access to your Nest thermostat on the Nest app. I'd love to help.

Make sure that you're logged in with the right email address associated with your Nest thermostat. If so, try checking for other available structures where your thermostat might be connected. Here's your guide on how to switch home structures.

Please let me know if that helps.

Best regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,

Mark

[Markjosephp]

Hey Bondy,

I want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread in 24 hours.

Best regards,

Mark