Nest learning thermostat Wi-Fi error

[Selsamra]

To whom it may concern, 

roughly 2 months ago I noticed one of the two nest thermostats in my house no longer registering on the app.  I noticed a Wi-Fi error on the thermostat.  I tried troubleshooting by following the recommendations including a reset, but nothing worked.  I understand sometimes the nest thermostats sometimes have issues with Wi-Fi connectivity and need to be replaced as a result.  How can I attain a replacement?

[johnCNA]

Contact Google Support through the link below:

https://support.google.com/googlenest/gethelp

[MelbaDT]

Hey folks, 

Thanks for your answer, johnCNA. 

@tdsaint, sorry to hear about your Nest thermostat as well as for the delayed response. I want to check on this further. 

A few questions — what specific Nest thermostat is this? Could you provide a photo of the exact code or message that you're getting on your thermostat's display or Nest app? Also, when and where was it bought and what country are you in?

Best, 

Melba