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Nest learning thermostat shows online on thermostat but shows offline in the nest app.

DJG1
Community Member

I installed 2 thermostats.  Installation went fine and both are controlling the hvac units.  I then down loaded and set up the Nest app on my android phone.  All went well and I could see control both thermostats.  A day later (yesterday) both thermostats now show offline in the app but show online at the thermostat.  I have tried uninstalling the Nest app and reinstalling twice but no change in app status.  All my other network functions/apps are working fine, so I do not see this as a network problem. Also in the app under the "house" icon it shows Offline  but the next line switches between "home", "50 (current temperature) & Clear", and "offline" .

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey DJG1,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey DJG1,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey DJG1,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake