10-30-2021 09:25 AM
I installed 2 thermostats. Installation went fine and both are controlling the hvac units. I then down loaded and set up the Nest app on my android phone. All went well and I could see control both thermostats. A day later (yesterday) both thermostats now show offline in the app but show online at the thermostat. I have tried uninstalling the Nest app and reinstalling twice but no change in app status. All my other network functions/apps are working fine, so I do not see this as a network problem. Also in the app under the "house" icon it shows Offline but the next line switches between "home", "50 (current temperature) & Clear", and "offline" .
12-22-2021 11:21 AM
Hey DJG1,
Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
12-27-2021 12:36 PM
Hey DJG1,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake
12-28-2021 12:08 PM
Hey DJG1,
It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post.
Best regards,
Jake