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Nest learning thermostat

charlie7
Community Member

Hi I can’t seem to fix my nest thermostat into the nest stand. The four hexagonal plastic bits won’t click into the 4 screw holes like they’re sposed to, which means the base sits proud of the stand and so the screws aren’t along enough to fit through the base into the stand. I got them separately but they are sposed to be compatible! Thx 

1 REPLY 1

Markjosephp
Community Specialist
Community Specialist

Hello charlie7,

It's nice to see you here in the Google Nest Community Forum! We'd be happy to shed some light on the situation here.

To confirm, from what country are you posting? Also, is this a newly installed Nest Thermostat?

Regards,
Mark