Nest missing from iPhone

[Ze2]

Our electricity went out. Now our two nest thermostats no longer show up on the nest app on my iPhone. The thermostats are on the WiFi. How do I get the thermostats back on my phone? 

Thanks very much. 

[Markjosephp]

Hi Ze2,

Thank you for taking the time to let us know about your inquiry. I'd love to help you retrieve your Nest Thermostats in the Nest app.

Please make sure that you're signed in to the correct email address associated with your thermostats by verifying it in the Nest app's account settings. Also, try checking for other available structures where they might be connected. Here's your guide on how to switch home structures.

Let us know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[Dan_A]

Hey there Ze2,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan