10-31-2022 05:09 AM
My nest was working fine until I replaced my modem. When I tried to reset it, it found my new modem but when I enter the new password, and it try connect, it fails to connect. It let me re-enter the password once but again it failed to connect. Now it won't let anything because when I select the modem name from the top of the list it immediately tries to connect but fails. I had no problem connecting my phone and other devices to the new modem so I know the password is correct.
10-31-2022 05:22 AM
Hi @lpknepler
Changing the WiFi is not very easy to do without issues most of the time.
You got 3 options:
For more information check out THIS link. 🙂
10-31-2022 07:32 AM
Thanks I will try this.
11-03-2022 07:18 AM
Hi folks,
Chiming in. I wanted to stop by and see how I could help.
Thanks for suggesting some steps, @RXShorty.
@lpknepler, how's your thermostat? Did those steps work? I'd be glad to hear from you — I'd like to make sure everything is working.
Please let us know how it goes.
Best regards,
Mark
11-04-2022 07:03 AM
Thanks I got it to work.
11-04-2022 07:57 AM
Hi lpknepler,
That's great! I'm glad that you were able to have it fixed—hats off to you!
Since we have come to a solution, I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new post.
Best regards,
Mark