Nest not following schedule in app

[DCKobersmith]

We have 6 Next thermostats. Four control units that heat and cool our spaces. Two only cool. The two that cool only are not responding to the schedule in my app which is iOS. My boss uses Google Home app on Android, FYI.

The schedules in each app, iOS & Android, are the same, but the cooling only units, will not follow our schedule. I have restarted one thermostat and set it back up in the app and I have reset the other and set it back up. They still don't follow the schedule. I can control the thermostats from the app, meaning I can lower the temperature setting to cool and it works. I have had a HVAC tech look over the set up in each stat and he found no problems.

We are stumped, any ideas of what we can do to get the units to follow the schedule?

[chaconmorales]

Hi @DCKobersmith,

Thanks for reaching out to the Community. I am sorry that you are having issues with your Nest Thermostat schedules, I’d be happy to help you. Let’s check it out.

Before we get started with further troubleshooting, let me ask you some questions:

1. What Nest thermostat models do you have?
2. Does the thermostat display show any error codes or messages?
3. Did you follow the restart and reset in all of your Nest Thermostats?

Possible Reasons:

Mode Setting: Double-check that the thermostats themselves aren't stuck in a specific mode (like "Off" or "Cool Now") that overrides the schedule.  The thermostat screen or the Nest app should show the current mode.

Schedule Activation: Make sure the schedule you created is actually activated. The schedule might be set up correctly, but it might not be actively controlling the temperature. In the Nest app, there should be an option to enable or disable the schedule.

System Miscommunication: In rare cases, there might be a communication issue between the thermostat and the Nest app. Rebooting your Wi-Fi router can sometimes help clear up communication problems.

Nest Setting Conflicts: Explore the Nest app settings for your thermostats. There might be advanced settings like "Auto Away" or "Early On" features that could be interfering with the schedule. Try temporarily disabling these features to see if it resolves the issue.

In case it helps, you can also review this article on setting up Temperature schedules for the Nest Learning Thermostat, based on the model of your device. 

Please keep me posted. 

Best regards,

Mario

[DCKobersmith]

Mario,

Thanks, here are the answers to your 3 questions:

1. We have Nest thermostats, not the learning thermostat or Nest E types
2. There are no error codes or messages
3. I did both a restart and reset on one thermostat and only a reset on another. I only did it to the two thermostats of the six we own because the others are following schedules set up in Google Home app. The reason I did a restart and reset on one is because after doing a reset on the second one I noted that I was able to control the thermostat with Google home app, but it still didn't follow the schedule I had added after the reset. Now I can control both from home, but they still won't follow the schedule.

Mode settings: I checked the mode setting and don't not anything out of the ordinary. They both say Cool Set to 78 degrees and under that Indoor 78 degrees.

Schedule Activation: I looked through every option in the Google Home app and on the thermostat and found nothing about enabling or disabling.

System Miscommunication: This doesn't appear to be the case since I can turn the thermostat up or down from the app, It just will not follow the schedule. I have rebooted the wifi, but it doesn't make a difference.

Nest Setting Conflicts: I can't add these to the Nest app they only work with Google Home app.

They are still not following the schedule. Any other thoughts are appreciated.

Dave

[chaconmorales]

Hi DCKobersmith,

Thank you so much for following up. I really appreciate your effort and providing me more details. We'll definitely work to find a solution.

Since you've already tried the basic troubleshooting steps. Here's a deeper dive into advanced steps for your issue:

Reset schedule:

• Open the Google home app. 
• Tap Settings > Schedules
• On the upper-right corner of the app, tap the three dots icon. Select Clear weekly schedule.

Create a new schedule:

• Open the Google Home app.
• Tap Settings > Schedules.
• Tap Add to create a new schedule.

Keep in mind that based on your Nest Thermostat model you have to be very specific when selecting the temperatures for all the modes and schedules.

You can also follow this good article to set up Temperature schedules for the Nest Thermostat. There are a few troubleshooting steps to fix the issue.

Let me know how it goes.

Best regards,

Mario

[DCKobersmith]

Mario,

I really appreciate your responses. I cleared the weekly schedule and created a new one. Then I set up a scheduled event for about 20-25 minutes later. Then I checked my Google Home app and the thermostats and they didn't respond to that new event.

I read the article, but learned nothing new to try. Any other ideas?

Thanks,

Dave

[chaconmorales]

Hi DCKobersmith,

I understand your frustration with the schedules not being followed by the Nest Thermostat even after troubleshooting. I apologize for the inconvenience you're experiencing. As the last resort please make sure if the reset was completed as instructed on the Restart or reset a Nest thermostat guide and try again the set up process.

Nest Thermostat (2020) manual hard restart:

• Remove the thermostat from its base, and remove both of the AAA batteries (for at least 5 minutes).
• Replace the batteries, and press the thermostat onto the base until it clicks into place. The thermostat takes a few moments to turn on and restart. Important: If you manually restart your thermostat, it could lose some unsaved information.

If it was already followed as instructed, to assist you better, we'll need some additional information. I'm sending you a secure form where you can provide all the necessary details and also please fill out all the information required.

Here's the contact us form.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Best regards,

Mario

[chaconmorales]

Hi DCKobersmith,

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Best regards,

Mario

[DCKobersmith]

Mario,

I just filled out the form and submitted it. I now have one of the two responding to the calendar. I left the batteries out of the units for over five minutes and one of them is now following schedule set on my app on the phone.

[chaconmorales]

Hi DCKobersmith,

We've received your form and appreciate the details you provided. Please keep an eye on your email, as someone from my team will contact you shortly to help. If you have any questions or concerns in the future, feel free to reply to this post.

Regards,

Mario