Nest randomly sets itself to 50 degrees

[DP1]

i'm occasionally waking up around 3-4 am freezing only to find my Thermostat is set to 50.    I've disabled all thermostat features that may play a role. 

There's 1 pattern i've noticed.  Whenever this happens one of my Google home speakers is offline and unable to reconnect to wifi.  It's always a different speaker and it never reconnects until I unplug and plug back in.  The thermostat, remaining Google home speakers and all other wifi devices are still online.  

[Markjosephp]

Hello DP1,

I'm sorry for the delay in response and the inconvenience caused by your thermostat waking you up too early in the morning. I'd love to know more about this.

Could you tell us what type of Nest Thermostat you have? Also, could you provide a rundown of all the steps you've tried?

I'll look forward to your response.
 

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[Markjosephp]

Hi DP1,

I'm checking in to make sure that you've seen my response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

Regards,

Mark

[DP1]

I think it’s a gen 2.  I’ve disabled the auto away, I changed eco mode to 70-76.  Still happened after that.   I’m leaning towards it  being a Google home  issue and not the actual thermostat. 

[Markjosephp]

Hello there,

Thanks for getting back to us, @DP1. I appreciate the steps you've taken with your thermostat. At the moment, keep observing its behavior and don't hesitate to give us a shout if you need more help. Also, could you provide a rundown of all the steps you've tried for your Google Home devices?

Thanks,

Mark

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Dan

[Dan_A]

Hi DP1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Dan

[DP1]

Happened  again today.  I’ve had enough.  Replacing my thermostat with another brand.  

[Dan_A]

Hi DP1,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Dan

[Dan_A]

Hey there,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Regards,

Dan

[Dan_A]

Hi DP1,

Do you still need help with your device? If so, kindly fill out this form.

Cheers,

Dan

[Dan_A]

Hi folks,

I'll be locking this thread in 24 hours. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Kind regards,

Dan