Nest reset!!?

[Seavote]

I started setting up a nest thermostat that I used previously at a different home. When it came time to connect (Bluetooth to the device it was not found and the screen said I may need to reset my thermostat.  I did this once before in the past and yes a reset was the solution to advancing with the set up. The problem is, this time the thermostat is stuck on the “continue set up with the home app screen”. I’ve tried removing the batteries and when put them back in they return to the continue set up screen. Tapping on the side does not bring up the main control panel so I can’t get to the reset menu. Any suggestions?  Thank you in advance

[Markjosephp]

Hello Seavote,

Thank you for reaching out with your concern about the setup of your Nest Thermostat. It sounds like you've encountered an unexpected hurdle in the process, and I appreciate you sharing your experience with us.

It seems you've already taken some troubleshooting steps by attempting to reset the thermostat. However, it's unfortunate that you're still encountering difficulties with the setup process, particularly with the device being stuck on the "continue setup with the home app" screen.

One potential suggestion would be to try a hard reset of the thermostat if you haven't already done so. This typically involves removing the batteries for at least 5 seconds before putting them back in. This will allow you to start again and make sure that the Google Home app is up-to-date. If you encounter the same issue with the process, create a new home structure and proceed with adding it again.

Please don't hesitate to reach out if you need any further assistance or guidance.

Best regards,
Mark