08-05-2022 09:01 AM
I set up my nest thermostat sensor just now and will not connect if it is more than 5 feet from the thermostat. It said the range was 50ft when I bought it. It's kind of useless at such a low range when I wanted it in the bedroom. How can I fix this? It's it defective?
08-09-2022 10:11 PM - edited 08-10-2022 06:06 PM
Hi anthylorrel,
I'm sorry to hear that as well as for the delayed response. I understand how you feel let's check this out.
Give these steps a try:
Restart the thermostat.
Let me know how it works.
Thanks,
JT
08-09-2022 10:57 PM
It's on the right account. There is nothing wrong with the thermostat. But moving the sensor 10 feet away from the thermostat puts it out of range. How do I remove the battery from the sensor?
08-10-2022 10:25 PM - edited 08-10-2022 11:06 PM
Hi anthylorrel,
Got it! To remove your sensor battery, perform the following steps:
Let me know how it works.
Regards,
JT
08-13-2022 10:52 PM
Hi there,
It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.
Thanks,
JT
08-14-2022 10:58 PM
Hi there,
I haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Best,
Regards