Nest stopped connecting.

[gilobq]

Hello, my thermostat stopped working and won't turn on.
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[gmelanymelissa]

Hi gilobq,

Thanks for posting here in the community. I understand that your Nest Learning Thermostat is not turning on. No worries, help is here!

To better understand the situation, I'd like to ask a few questions:

• When did the issue start?
• Could you tell me the country where the thermostat is being used?
• What troubleshooting steps have you taken so far?

Keep me posted.

Regards,

Melany