Nest switching on automatically

[Mumofbuns]

Due to my husband's change of employment im struggling to stop my nest switching the heating on auromatically at 3 am when he gets up and triggers the sensor. Even putting it to schedule he still turns the hesting on resulting in me getting up once I start to cook and turning it off.   Does anyone have any suggestions what im doing wrong. I've tried setting the schedule so it comes on for me but it's still sensing my hubby first and I can only.assume overriding the plan.

[Markjosephp]

Hello Mumofbuns,

I'm sorry to hear that your thermostat activates the heat unexpectedly, I'm sure that is confusing but I wanted to see how I could help.

To avoid confusion with your temperature schedule. Disable your thermostat's Home/Away Assist and turn off the auto-learning schedule so that your thermostat only follows the temperatures you set. Also, please restart your thermostat to refresh and observe.

Please let me know if that helps, or if the issue still persists.

Best regards,

Mark

[Markjosephp]

Hi there,

It's me again. I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Best regards,

Mark

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel