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Nest take out export missing months

pball
Community Member

I'm trying to track long term heating and cooling usage so I requested an export from the Google take out service, since the Nest history isn't long enough. After the export was complete I noticed that only 15 months were included but the earliest was 2022 December, so there should have been 25 months included. I requested a second export and what do you know I got 18 months this time with 7 being different. So I have 22 of 25 months now. Is this a known issue? Do I have to keep requesting exports and hoping at some point it'll include all of the missing ones?

I'd also put a request that the history from the nest app or website have more than 10 days of history.

1 REPLY 1

ByronP
Community Specialist
Community Specialist

Hi pball,

 

Thank you for posting in the community. I'm sorry that you are having trouble getting the complete history of the heating and cooling usage using the Google Takeout service app. I understand how frustrating this can be. I'm here to help.

For this concern related to export files from the Google Takeout app, please contact the Google Takeout community page for further assistance; they will post updates there.

All the information and insights are highly appreciated. Please share your thoughts and experiences and submit them to the feedback form so it can improve the Nest app and Google Home app in future updates.

Let me know if you have any further questions.

 

Regards,

Byron