Nest temp sensor relocate

[Ray540-364]

I just received new Learning nest thermostat and three temp sensors.  During setup, I put the devices in a "new" house.  I couldn't see them on google home.  I deleted that new house.  Factory reset thermostat.  Deleted wrong house.  I have thermostat added to the correct house but cannot use the three temp sensors.  I have left the batteries out for over an hour and still cannot get them to connect.  Please advise.

Thanks,

Ray

[Jhonleanmel]

Hi Ray540

Thanks for posting.

Give these steps a whirl:

1. Make sure your phone’s Bluetooth is turned on.
2. Move your sensor to a different location and try to connect it again. Your sensor should be within 50 feet (15 meters) of your thermostat, but it may need to be closer.
3. The connection range can be reduced by wireless interference from walls, cabinets and bookshelves. If you still can’t connect your sensor after a few tries, check for other things that are causing wireless interference. Cordless phones, microwave ovens, and other electronics can affect the Bluetooth connection.

Keep us posted.

Best,

Mel

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

Thanks for assisting, Mel.

@Ray540-364,  Nest Temperature Sensors are not yet compatible with the Google Home app; you have to add them directly in the Nest app with your Nest Learning Thermostat. Have you tried the steps in this guide?

Please let me know if that helps.
 

Regards,

Mark

[Markjosephp]

Hello Ray540-364,

I'm checking in to make sure that you've seen our response. If you have any further questions or concerns, please let us know before we lock this thread in 24 hours.

Regards,

Mark