Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest Link no lights
Have an H71 error on thermostat. Heat Link has not lights at all, won’t reset having followed reset instructions - no lights when trying this either. Tried everything in help topics; pairing , resetting and nothing works. Have seen similar threads in...
Compatibility question before purchase
Hi, before purchasing a Nest Thermostat (not yet decided whether to go for the Nest Learning or Nest E), I was wondering if my system is compatible. I live in an apartment (in France) with floor heating controlled with two thermostats in the house. H...
Nest Thermostat not updating from 5.9.5-2
Hello,I have a 3rd Gen Nest Thermostat in my home in the UK which is currently on firmware 5.9.5-2 and it will not update. When I try a manual update it says that it is already up to date. I see on the Google page about firmware that the latest is 6....
Nest thermostat not working - house icon
I rest nest thermostat to factory setttings as suddenly stopped working and now is stuck on this is on image and even if switch on and off this happens
Nest 3rd gen furnace heat won’t come on
Hey, My furnace comes on but won’t ignite a flame, so just blows cold air. Hooked up my old thermostat again and it worked just fine. Any thoughts from anyone ?
Preheat setting - can it be turned off?
Can the preheat mode be disabled in settings?
The google home app is offline do to power outage
My power is out in Florida.do to the hurricane I’m in Maryland and usually I can see my NEST thermostat online, thru Google home. But now I don’t see a picture of the thermostat controls. Only my info. If power was out before I’d see the thermostat a...
Nest Thermostat
I have programmed my Nest Thermostat for heating. It doesn't follow the schedule exactly but I'm satisfied with the schedule. However, my air conditioner also turns on and runs. How can that happen ? Why doesn't the OFF work? I'm trying to think logi...
Resolved! Trane 2 stage heating/cooling with Nest Learning thermostat
Hello, I have a Trane XV90 with a Trane XL19i heat pump. The system has two stage heating and two stage cooling. I wired up my nest learning thermostat and can only get the two stage cooling to run, and no heating. I have included pictures of the ori...
Need help whit instalation
Hi I’m trying to install my nest thermostat, but my old one only has two wires Here’s a pic. It’s a ct30A1005 date code 1723 it’s not digital. I need help whit this installation. Thanks
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