Nest thermostat 2000

[Haroldlef]

I have installed this thermostat correctly and it runs my AC but will not rune my schedule.  It stays wherever it is set.  I have called tech support multiple times and the have walked me through resets, re boots re I stalls and 2 replacements, all still the same issue.  Each time I call I go round and round with the same issue.  
does anyone have this problem?

[Amyospital]

I have 2 airbnbs & we are so sick of the nest we removed them from both homes because it should be the easiest thing to use & google just screwed it right up.  One guest created a code & locked us out of using it. Your best bet is unscrewing it from the wall & getting one that is super easy to use. I promise you do not want that headache of watching a million videos in order to figure it out. Why when another thermostat that’s cheaper & works just fine? Save your time!

[alejandom]

Hi @Haroldlef,

Thanks for reaching out. I understand how frustrating these issues can be. Let's work together to resolve this.

To help narrow down the problem, please tell me:

• What type of thermostat do you have?
• Have you tried resetting all schedules on your thermostat?
• Do you have Nest Renew?

Your patience is appreciated. Please let me know if you have any other questions.

Best regards,

Mario. 

[Haroldlef]

I have a Google Nest 2000.  I have cleared and re entered the schedule, uninstalled the thermostat and the app, factory reset, all with no success.  Support jeeps Bo ping me up the chain but each person tries the same thing a nothing works.  
thanks for your thoughts.  

[luciaaa]

Hi, @Haroldlef,

Thank you for your response and for confirming the troubleshooting steps you've taken. I apologize that the inconvenience with your thermostat persists. I'm happy to assist you further.

To receive further assistance, please fill out this form with all the necessary information. Once you've completed it, please let me know.

Keep me posted.

Best regards, 

Ana

[Haroldlef]

With all due respect, I have filled out this form 4 times already.  Google has all my info and the issue.  Time for someone to stoop and and contact me with a fix, not more forms.