10-17-2023 10:47 PM
Hello everyone, this is my issue with the thermostat. Information display on the app
Modèle: Display-3.4
Modèle du support: unknown
Nº de série: 09AA01AC511703CS
Identifiant de l’appareil:
Logiciel: 5.9.5-2
Dernière mise à jour: Jamais
MAC Wi‑Fi:
MAC: 6416660ba09c
IP: 192.168.1.22
Dernier contact: il y a plus d’un jour
Pile: 3,82 volts
So my thermostat is installed since 3 years and used to work find until last week . During summer I put it off with an option from the app but it won't turn on again. Screen stay black. There is a red dot flashing when I try the reset method by pushing it for 10 seconds.
I followed support instructions by unmount it and charge by cable. Light goes green again and Zhen I push I got a single orange light and green back again.
I tried to plug it to my computer with different cable but no device mounted.
The light keep on green.
App indicate display is not connected.
My installation is a wall mount with havoc system.
Please any help I followed all instructions on support page and there is no way to contact Google support for the display it is a bit frustrating.
Thank you. Let me know if you need more details.
10-20-2023 09:56 AM - edited 10-20-2023 09:57 AM
Hi Jonathan21,
Oh no! I'm sorry to hear that your thermostat is not turning on though you've charged it already. Let me take a look at this for you. A few questions:
I'll look forward to your response.
Best,
Zoe
10-21-2023 12:35 AM
It is written on my story it is installed on a wall mount havoc since 3 years. Always have work. I try different cable.
Everything is normal with the device nothing is brocken and it plugs correctly.
10-21-2023 07:53 AM
Hi there,
Gotcha. Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?
Thanks.
Zoe
10-23-2023 08:47 AM
Hello Jonathan21,
Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?
Regards,
Zoe