Nest thermostat E UK won't connect to app

[Bmw330ci]

Recently purchased a UK Nest thermostat E and had trouble from the word go. Straight out the box the dial display on the stand wouldn't do a thing when plugged into the wall, had to remove from stand, boot it via a usb cable. Finally get some life into the screen and says system needs restoring to factory. However now all I get is the download the app icon, I already have the app with another thermostat downstairs but when I try to add it comes up with a fault screen and won't go away, I don't know where to go from here. Can anyone help. Thankyou 

 

[DragosC]

Hi there @Bmw330ci 

Thanks for reaching out and thanks for letting me know of this. Could you tell me please what do you see on the thermostat display? Does it have any power? We'll need to perform a few troubleshooting steps on it. 

[Peapod1976]

Hi DragosC i am having the sme trouble with thermostat e display , will not power up at all , any help would be greatly appreciated

[DragosC]

Hi there all. Thanks for reaching out. I'm sorry for the inconvenience. No worries, we'll sort this out. 

Could you tell me please what were the steps in factory resetting the thermostat? For the Nest Thermostat E, the factory reset of the display will need to be done trough tap-tap-tap-hold down until you can see a circling arrow. Please let me know how it went. Also, please try to uninstall and reinstall the Nest pp before doing that, 

[AlexD]

Hi, I wanted to check in. Did you see my colleague's message? Let me know if you need further assistance. 

[Vladut]

Hi there, as you haven't replied I'm goona go and close this thread. If you need anything else please feel free to start a new one. Have a great day ahead!

[DragosC]

Hi there @Bmw330ci

I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[Leah1989]

This has happened to me