Nest thermostat barcode and key code disabled

[Endianyla]

I’m unable access barcode or key code removed systematically. Recently, it has disappeared from the app and unable to add again. When I go to the settings to add key code I get an error message and it can’t provide. I have two other unit on the app and having no issues. Please let me know if the version I have is discontinued or how do I reset the system.

[David_K]

Hi @Endianyla 

Check which model of thermostat you have:
How to tell which Nest thermostat you have - Google Nest Help

If you have a Nest Learning Thermostat 1st or 2nd gen those are no longer supported and can no longer be controlled using the app I'm afraid.

End of support for Nest Learning Thermostats (1st & 2nd gen) - Google Nest Help

If it's not an end of support model...

Important: In case you need to reset the thermostat, I would recommend you write down the wiring information so you can easily enter your thermostat's wiring if needed. On your thermostat, go to Settings > Equipment. You might want to do this for other settings, such as system heating type, and safety temperature as well.

Nest Thermostat (2020), Nest Learning Thermostat (4th gen)

1. On the thermostat, go to Settings > Account > Disconnect.
2. Follow the setup steps: Get started with your Nest Thermostat - Google Nest Help

Setup these models using the Google Home app. The QR code and setup key are physically printed on the back of the thermostat for Nest Thermostat (2020) and will be displayed on screen for Nest Learning Thermostat (4th gen).

Nest Thermostat E, Nest Learning Thermostat (3rd gen)

1. On the thermostat, go to Settings > Reset > Account connection. If you don't see this option, you'll need to select All settings.
2. Follow the setup steps: Add your Nest thermostat to the Nest app - Google Nest Help

Setup these models using the Nest app. The QR code and setup key are in the settings on the thermostat itself and are not printed on the device.

[Endianyla]

It’s 1st generation. Which means  have to purchase the latest generation now. No fair that it has been discontinued

[GabrielaG]

Hi @Endianyla,

Thank you for reaching out to the Google Nest Community. I understand you're unable to access the barcode or setup code for your Nest Learning Thermostat (1st gen) and are also receiving an error message. I appreciate the effort you've already put into checking the settings and would be glad to assist you further.

Thank you for your response @David_K.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. Please fill all the spaces with the required information, like your username on the community and the thread link.

Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Regards

Gabriela