Nest thermostat blows heat intermittently and not cooling

[leonardsmith571]

So I moved into a rental house with a heat pump. Changed out the thermostat as I have done so many times before. Took a picture of the original wiring, connected properly. Now I cannot get it into dual modes (heat and cool). Have to have it on cool y2 and sometimes when it kicks on it blows heat not cool air. I have tried everything. I am at my wits end! 

[EdwardT]

Hi leonardsmith571,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• How is your Nest Thermostat wired?

You could also click on this link for some troubleshooting steps you could try.

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi leonardsmith571,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi leonardsmith571,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward