Thanks for reaching out! Let's see what's going on — when did it start happening? Are you getting an error message on the thermostat display? What country are you located in? Also, have you tried any troubleshooting steps to fix this?
Thank you for your reply. We just moved in the new house in the UK and are learning how to use the thermostat. There is no error on the display, so we don't know how to troubleshoot it.
Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
