Google Nest Community

Nest Thermostat app claims it goes offline every time I remotely command it

actually, it happens on both iOS and PC Browserok, so , Nest is connected to wifi (verified in thermostat settings), it's online (verified by monitoring it with app), I can see it and monitor it from either the iOS app or a PC Browser.however, if I m...

This is a photo of my wiring. Is it compatible with my new Nest thermostat?

Nest Compatability

Hi Everyone,Moved to a new place and really would like to setup nest thermostat here since it wasn't compatible in my previous apartment. Really confused by the back panel as there are no wires or anything close to what the google compatibility tool ...

Customer service

How can I contact anyone from NEST to order a replacement - numbers listed not working ! Am desperate!!

Nest power not working

 I have wired everything correctly but there is no power to the nest device

Correct Connection ?

 hello.. wondering if I have this connecting correctly? The face of the thermostat just gives the “welcome to nest renew. Increase ur impact…” message.

Google home app will not start nest installation

I've installed the nest thermostat into my wall. It requires me to set up through the home app. It's all well and good. I scan the QR code on the back, but the app will not begin the installation process, it just immediately goes back to the home scr...

My thermostat won’t connect to Wi-Fi

I’m on my second nest thermostat in 4 years. It works great for about a year at 300.00 then just won’t connect to the Wi-Fi. Which now it’s just a normal thermostat you can buy for 20 bucks I’ve done everything support has to offer. Anyone figured ou...

W5 Error

Our Nest will not connect to internet and is showing a W5 error. We have done all the trouble shooting suggestions and nothing is working. What is the next step or a different solution?

Nest Thermostat not turning a/c unit on

Hello All So recently we had a nest thermostat installed in our bakery by our HVAC team and it was all working fine.The building we are in has a shared sprinkler/fire system that was set off the other day and since then our nest does not turn on the ...