Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Nest thermostat reporting offline but is connected
My husband invited to our Google Nest so I can control it too. I followed the instructions in the invite and all appears to go well except that when the setup is complete, Google Home reports the thermostat is offline. However, I am able to control i...
e78 error fix
My system comes up on e78. How can I resolve this issue.
NEST - can I operate manually without thermostat?
Hi, With all the talk about Heat Link problems, is it possible to disconnect my NEST, and operate the boiler manually (for heating and hotwater)? Thanks
Need to reset my nest thermostat and attach it to my account and remove sons account
Need to factory reset nest thermostat. Son ex wife took over his google account and closed it before she left his.
Heat link stopped working
hi, Our nest heat link has stopped working. I can't do anything. Not even manual on and off. What do I do?? No lights no the heat link (amber 2.5)
Nest Learning thermostat wiring = NO HEAT!
1-ORIGINAL (old) thermostat2-NEW Nest thermostat3-NEW Nest thermostat WIRING = no heatThe OLD thermostat ran from 5 wires: RED (power), WHITE (heat), GREEN (fan), and BLUE (unknown). Also a "jumper" wire. Also a YELLOW wire (not used; tucked out of s...
Heatlink and 3rd gen thermostat not working
I've had the 3rd generation thermostat for 18 months and it has been working without issue. Suddenly and for no obvious reason, my heating and hot water are not working. The thermostat is blank. I can take it off its wall plate and charge it manually...
Disconnect Wi-Fi
My Wi-Fi is disconnected
problem with nest learning thermostat 2 and wifi connectivity
I updated my router recently and haven't been able to get my Nest thermostat to connect reliably. 20+ other devices are connecting, so I'm confident that connectivity is good. Old and new router were both TP-Link.Right now, I can get the nest to conn...
Wiring installation
I am trying to wire up my new Nest Learning Thermostat on my up stairs unit. When I used the app it say the thermostat is compatible but to contact a pro. I do have a heat pump system. Attached is how the system is currently wired.
