problem with nest learning thermostat 2 and wifi connectivity

[AJD]

I updated my router recently and haven't been able to get my Nest thermostat to connect reliably.  20+ other devices are connecting, so I'm confident that connectivity is good. Old and new router were both TP-Link.

Right now, I can get the nest to connect to my router. However, based on one of the articles, I logged out of the app and logged back in. When I go to reconnect the app by getting a new secure entry key, it fails to connect and give me a key. Also, ping time on the nest is 0. I've had this work sporadically since getting the new router; once I had to do a hard reset of the nest. Now I'm just frustrated with it.

[Jhonleanmel]

Hi AJD,

Thanks for posting.

A quick question: after factory resetting your Nest Learning Thermostat and setting it up again, are you getting a message that's preventing you to move forward with the setup?

Best,

Mel

[AJD]

I did previously reset it. Initially, after installing the new router, I couldn't connect via Wifi at all. I did a reset and things worked for a couple weeks.

[Jhonleanmel]

Hi AJD,

Thanks for getting back to us. To confirm, your Nest Learning Thermostat is dropping from your new router, right?

Best,

Mel

[AJD]

Mei - it started working again. I can access the thermostat using the iOS app.  I'm not sure what happened, but nothing else to do. 

Thanks.

[EdwardT]

Hi AJD,

Thanks for the update. I'm glad to hear that it's working fine now. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi AJD,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi AJD,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward