connectivity: I tried to reset my two nest thermo.'s and it asks for a code that never comes.

[Tommarchetti]

I tried to reset my two nest thermo.'s and it asks for a code that never comes.

[RnAElec]

the code its asking for?

on your app, or on the thermostats?

[Tommarchetti]

the code from the nes to the app

[aatienza]

Hey folks,

Tommarchetti, thanks for reaching out. Here's how you can get the entry key from your thermostat:

1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.

I appreciate the help, RnAElec.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie