cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4673 Views
  • 0 replies
  • 5 kudos

Setting up New Wi-Fi connection

I changed my Wi-Fi and did so before my old Wi-Fi was turned off. When they turned it off at midnight my thermostat stopped working… so I’m attempting to set up on new Wi-Fi and it’s not picking up Wi-Fi . All my other devises are already switched ov...

Wlsteen by • Community Member
  • 303 Views
  • 3 replies
  • 0 kudos

How can I get the app to recognize my thermostats again?

I have had the nest system for over a year. Suddenly the app no longer displayed my two thermostats. I have tried to re-connect by scanning the QR code on the back face of the thermostat cover and then prompted for entry key. However, the thermostat ...

26Liz by • Community Member
  • 405 Views
  • 5 replies
  • 0 kudos

Nest turning AC off, starting again within 5 seconds

Hello. My Nest Learning Thermostat has worked great nearly 1.5 years. We had a very temperate April / May where we didn’t need to run the AC at all, kept windows open. In June we started running AC again, now the Nest starts the AC, runs fine for a w...

Resolved! Can't reduce the temperature during Rush Hour Rewards

Whenever rush hour rewards kicks in it changes my temperature from 73 to 80. When I try to turn down the temperature it says that my temperature will adjust in 2 hours 17 minutes. Why can't I change my temperature durin Rush Hour Rewards like the pro...

Google Home App and Nest Learning Thermostat

As soon as I downloaded the Google Home app and connected the thermostat, it started throwing heat. We live in Arizona. This is a problem and I cannot seem to change it. There is only cooling selected on the device and the app. This shouldn't be happ...

turquoise by • Community Member
  • 232 Views
  • 3 replies
  • 0 kudos

2nd Gen Can't Locate WiFi Network

I am familiar with the 2nd generation Learning Thermostat as our previous house had one. I have just moved and the new house has two 2nd Gen Learning thermostats; one for the upstairs HVAC and one for the downstairs HVAC.I reset both to factory setti...

Jasel by • Community Member
  • 720 Views
  • 12 replies
  • 0 kudos

Nest 3Gen detailed operation with OpenTherm

Before I take the plunge into OpenTherm heating control with the Nest 3Gen thermostat, I've read that it doesn't implement the "OpenTherm Low Load" message, so when temperature is approaching/at the desired temperature & the boiler load is low how do...

Mike21 by • Community Member
  • 3982 Views
  • 9 replies
  • 0 kudos

Linking Nest Thermostats in 2 different homes to Alexa

I am trying to link my nest thermostats in 2 different homes to Alexa. When you enable the google nest skill it requires you to select a home so you only see the thermostat(s) from that home. It worked when the link was through the Nest app. Google s...

Swimref by • Community Member
  • 214 Views
  • 3 replies
  • 0 kudos
to vote
Labels