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Nest thermostat does not follow programming

Juanean
Community Member

I have programed the thermostat for hours we  are home and away, sleeping and rising.  It often does not follow the program at all. Example: itnis set to cool to 65° at night while we sleep and warm up to 69° at 4:30 am so it's comfortable when we get up. This morning at 6am it wat 62° in the house and had to manually turn it on. Then it runs not stop till it reaches desired temp. Also the light does not come on when we approach it. We have to touch the screen. Often times we feel like its cold and walk over and just touch the screen and it will come on when it should have come on automatically. Not a happy customer. Thinking about returning to older programable thermostat. We had a brand new one b4 getting the Nest.

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