Nest thermostat e doesn't connect to the app

[Mikolaj783]

He tries to connect the Nest thermostat E with the application, but it does not see it. I can't do anything on the thermostat because it only displays a logo informing about the need to download the Nest application.

[sicsacol]

Hi @Mikolaj783,

Thanks for reaching out in the community forum. I'm sorry to hear you're having difficulties setting up your Nest thermostat to the app. No worries, let's work together to get this fixed. To better assist you, I have some questions:

• Has your Nest thermostat been paired before?
• How far is your Nest thermostat from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your Nest thermostat?
• Are you getting any error messages or codes in the setup process? If so, please share a picture of the error you are getting.
• Have you tried any troubleshooting steps so far?

Any additional details you can provide will be helpful.

Cheers,
Jonathan