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Nest thermostat e no power never used brand out of box today

Jessie17_
Community Member

‎10-20-2025 09:45 AM

Won’t even power on 

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GabrielaG
Community Specialist
Community Specialist

‎10-23-2025 03:41 PM - edited ‎10-23-2025 03:41 PM

Hi @Jessie17,

 

Thanks for reaching out to the Google Nest Community. I'm sorry to hear your new Nest Thermostat E isn't powering on. I'm here to help you resolve this issue.

To determine the most effective troubleshooting plan, could you please provide the following details?

  • What type of HVAC system do you have (e.g., heat pump, forced air furnace, boiler)?
  • Are all the thermostat wires seated firmly in their terminals? Check for any loose or exposed wiring.
  • Do you see any error codes in the Nest app?
  • Have you tried charging the thermostat with a USB cable?

I look forward to your response so we can get this resolved.

 

Regards,

Gabriela

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