Nest thermostat e

[Paul25]

Purchased one of these.. unpacked it, connected it to my app via qr code but when I went to plug the base unit in to the wall with the nest plug it does not power up.

Does anyone have any suggestions on how to get round this please?

[CoolingWizard]

@Paul25 , one of the steps you can take is to take the display turn it over. There is a micro USB connector on the back. Plug it into a wall charger and charge it for 24 hours. Then when you put it back onto the back late then you can then run power test and stuff like that without it running out of power. 

AC Cooling Wizard 

[zoeuvre]

Hi Paul25, 

Thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.

A few questions: Have you made sure that the power breaker to the Nest Thermostat E is on? s the thermostat's display seated properly? Also, are all the wires of your thermostat seated firmly in its terminals (with no loose or exposed wires)?

I'll look forward to your response. 

I appreciate your help, @CoolingWizard. 

Best,

Zoe

[Paul25]

Hi both, problem has been sorted now and the system is working as it should. Thank you for your help in this matter.

[zoeuvre]

Hi there, 

I'm happy to hear that everything has been sorted out. Since we can now consider this one complete, I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
 

Cheers,

Zoe