Nest thermostat-entry code -unable to add it to my app?

[vonpertz]

Trying to reset my Nest thermostat back to original settings, and when I get the entry code, I am unable to toggle back to the alphabet letters from numbers?

[aatienza]

Hey vonpertz,

Thanks for reaching out. Let's see what's going on. What phone are you using to set up your thermostat (Android, iOS)? Could you send us a screenshot of what's happening so I can take a closer look? Also, what country are you located in?

Thanks,
Archie

[Princesss]

Hi vonpertz,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Nest Thermostat and we'd be glad to assist you further.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess