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Nest thermostat gen 4 display very dim

Exempt
Community Member

I bought three nest gen 4 thermostats to replace 3 gen 3s. The gen 3s were bright, vibrant and had a brightness setting so customers could adjust brightness to their needs. It appears google removed that and replaced it with a sensor that automatically adjusts brightness based on ambient light. Unfortunately, this is defective and the display is way too dim under normal daytime light conditions and virtually unreadable during nighttime lighting conditions (in the living room at night). When looking at the display, it also randomly increases and decreases brightness as i am looking at it. What really hurts is that all the advertisements for this thermostat show a very bright and vibrant display, which, under all lighting conditions, I have not even come close to getting.

My question is:

Is there a brightness setting I am missing or an I stuck with this very dim display?

Is google aware of this problem, and if so, do they plan to issue a software update to fix it?

I do not want to return these thermostas, but if this can not be fixed, I feel I will have no choice.

2 Recommended AnswerS

kelanfromgoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,

We’ve started to roll out a software update to optimize how your Nest Learning Thermostat (4th gen) automatically adjusts screen brightness to deliver improved readability based on your environment. We’ve also added a new manual brightness adjustment to give you more control. All Nest Learning Thermostat (4th gen) devices will get this update automatically in the coming weeks.

 

To access the new manual brightness setting, go to the Settings Menu on your Nest Learning Thermostat, select Device Settings, then Display Brightness, and select Auto or Manual. If you select Manual, you can customize the brightness of your Thermostat.

 

 If you'd like to learn more, please visit this page on our Help Center.

 

bismuth_brightness_compressed-85.gif

View Recommended Answer in original post

Hey everyone,

Jumping in to confirm that this update has rolled out to all Nest Learning Thermostat (4th gen) devices. If you do not see the changes yet or your device did not automatically update, you can manually initiate the update by accessing the Menu on your device > navigating to Settings > select Version > select Check for update.

To learn more about these changes, head over to the following Help Center article. If you run into any trouble or have any questions, don't hesitate to reach out.

Thank you!

View Recommended Answer in original post

56 REPLIES 56

Exempt
Community Member

I think I have found another major issue with this thermostat and was hoping other users could help verify it. If you have radiators if you go to the google home app, select your thermostat and the gear in upper right corner then thermostat preferences.

You should see two preheating options, early on (forced hot air fast heating) and true radiant (radiators slow heating). True radiant is shown as off when for our radiator systems it should be on.

Early on is shown as on when it should be off. This means the thermostat thinks we have a fast-heating system instead of slow ones and might not preheat as it should.

So, if others have this error, it appears their software with the google app is not implementing the correct preheating options based on the heating system being selected.

Also, if you turn off early on and turn on true radiant is options to select how many hours to preheat missing? Thanks.

So, my question is if you have radiators is your early on activated and true radiant off? (wrong) or is early on off and true radiant on (correct).

 Thanks...

aperezdeleon
Community Specialist
Community Specialist

Hi Exempt,

 

Thanks for sharing your concerns in our community.

 

I'd like to take a closer look at your Nest Thermostat's early on and true radiant settings to see how they interact with your system. Because of that, please fill out this form. Doing so will allow us to contact you directly via email to gather more information and ensure your Nest Learning Thermostat 4th generation performs optimally.

 

After you've completed the form, please let me know. I'll keep an eye out for your response so we can reach out to you as soon as possible.

 

Regards,
Angel.

Hi angel, thank-you for responding, but I don't have time to file out large forms to help google sove an issue that should not be occurring.  I have already wasted enough time calling the help center three times only to talk to support people who did not have enough knowledge to understand the nest system to help. If you want to have technical expert call me at ######### or email me at # I will be glad to discuss. Otherwise is just easier to return. Thank you...Mike 

Exempt
Community Member

#

aperezdeleon
Community Specialist
Community Specialist

Hi again Exempt,

 

Thanks for getting back to me.

 

I understand your frustration with your Nest Thermostat's performance and the lack of resolution from your previous contact with us. It’s important for us that your smart home devices work seamlessly and meet your expectations.

 

To help us address your concerns and provide the best possible solution, I'd appreciate it if you could fill out the attached form. Your information will allow us to get in touch with you directly and understand the specific issues you're encountering.

 

Thank you for your understanding.

 

Regards,

Angel.

Hi angel, thanks for responding but I am not going through some long winded process only to be connected with someone who is searching help articles and is not technically advanced enough to help me solve this problem. As I said in my previous post  I would like an ADVANCED nest 4th gen learning tech to call me so I can sort this early true radiant issue out. I have just about had enough. If this is not possible I will return $900 dollars worth of these thermostats. PLEASE HELP ME...

kelanfromgoogle
Community Manager (Admin)
Community Manager (Admin)

Hey everyone,

We’ve started to roll out a software update to optimize how your Nest Learning Thermostat (4th gen) automatically adjusts screen brightness to deliver improved readability based on your environment. We’ve also added a new manual brightness adjustment to give you more control. All Nest Learning Thermostat (4th gen) devices will get this update automatically in the coming weeks.

 

To access the new manual brightness setting, go to the Settings Menu on your Nest Learning Thermostat, select Device Settings, then Display Brightness, and select Auto or Manual. If you select Manual, you can customize the brightness of your Thermostat.

 

 If you'd like to learn more, please visit this page on our Help Center.

 

bismuth_brightness_compressed-85.gif

Hey everyone,

Jumping in to confirm that this update has rolled out to all Nest Learning Thermostat (4th gen) devices. If you do not see the changes yet or your device did not automatically update, you can manually initiate the update by accessing the Menu on your device > navigating to Settings > select Version > select Check for update.

To learn more about these changes, head over to the following Help Center article. If you run into any trouble or have any questions, don't hesitate to reach out.

Thank you!

Just writing to confirm that my nest has received the update and now can manually adjust brightness from 0-100 

 

Great job guys thank you for fixing the issue that was frustrating for many of us👍

jdmvette
Community Member

That is awesome!  Thank you for listening to your customers!👍👍👍

Ms86
Community Member

What is taking so long for the update to hit our devices?

Exempt
Community Member

I gave up and returned the 3 gens 4s and went back to gen 3s. In addition to dim display I was getting software app and scheduling errors. The gen 4 was also selecting the wrong heating system (early on (forced hot air) instead of true radiant (radiators)). So I also had doubts it would preheat my house properly. What a mess.

PlatypusNed
Community Member

I manually checked mine for an update last night and it was available. I can actually see the display at night now!

Lucky!  What version does your say after the update?  

 

Mine says the software is "up to date" but I can't manually adjust brightness yet.

 

I am on version 2.1-10

Ms86
Community Member

Same here. I've been checking everyday 

Exempt
Community Member

That's the old version. I think the new one is 2.1-16

I was very happy to see the update come through. I'm on version 2.1-19 now.