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Nest thermostat help

Community Member

I'm not sure which Nest thermostat we have as it was in our house when we bought it.


I have cleared previous schedules and have set the temperature to 72F. I continue to come home to the house being above 72F and it is not actively cooling. I don't understand why it doesn't start cooling once it surpasses the set temperature.


Can someone please help fix this?



You might want to turn off other settings like eco / auto schedule / cool to dry & airwave under settings. That’s  if you want to control your temp manually. Good luck.  

Community Specialist
Community Specialist

Hi folks, 


@WI_Rainbow, thanks for reaching out to us, and I'm sorry to hear about the situation. Let's sort this out.


This might be because the temperature schedules of your thermostat override the temperature that you want the thermostat to actively call for. What type of Nest thermostat do you have? If you have either the Nest Learning Thermostat or the Nest Thermostat E, follow these steps:


  • Go to Settings then look for Eco and select it.
  • Turn off both the Eco Temperature.
  • Click Done.
  • Look for Nest Sense and select it.
  • Select and tap Auto Schedule.
  • Select "No" and "Off" then press the ring to select it.
  • Click Done.
  • Look for Reset and select it.
  • Select and tap Schedule.
  • Select Confirm Reset or Clear.
  • Turn the ring to reset schedule.
  • Click OK.


If you have the Nest Thermostat 2020, the steps below are for you. 


  • Clear weekly schedule.
    • On the home screen, touch and hold your device's tile.
    • Tap Settings > Schedules > Clear weekly schedule.
  • Adjust temperature preset on the thermostat.
    • Back to Settings > Temperature Preferences > Temperature Preset.
  • Create new schedules on the thermostat.
    • Tap Settings > Schedules > Add. 
  • Tap the day of the week that has the schedule you’d like to copy.
    • At the bottom of the screen, select the option to copy the schedule for that day (Copy Monday schedule).
    • Tap the box for each day you want to copy the schedule to.
    • Tap Done to save the changes.
  • Restart the thermostat.
    • Go to Settings and select Restart > Restart > Yes. 


Also, please gather the power readings of your thermostat under Settings > Technical Info > Power (Battery, VOC, VIN, and lIN) if you have the Nest Learning Thermostat or the Nest Thermostat E and to Settings > Equipment > Power Info (VIN, IIN, PS-*) if you have the Nest Thermostat 2020. 


Keep us posted. We're happy to help.


I appreciate your help, @HVAC




How can I figure out which nest thermostat I have? It was already installed when I bought the house

Community Specialist
Community Specialist

Hi WI_Rainbow, 


Thanks for getting back to us. Please click on this article on how to identify the type of Nest thermostat you have. From there, you can identify what's yours and proceed by following the steps I mentioned that are suited for your thermostat.




Community Specialist
Community Specialist

Hello folks,

Thanks for looking into this, Zoe.

@WI_Rainbow, in addition to what was shared above, disable the Home and Away Assist in the Nest app or in the actual thermostat itself. Also, if you have the Google Home app, check the routines and remove all thermostat actions available on it.

Let us know if that helps. We'd like to make sure everything is working.