Nest thermostat intermittently wont turn heat off

[Michaelo]

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Intermittent-issue-furnace-won-t-stop-heatin... 

@zoeuvre 

My previous post was ignored and locked. Support requests have gone unanswered. It’s been months with no resolution and I still have a thermostat that randomly doesn’t turn the furnace off.

What’s someone got to do to actually get something resolved?

[alejandom]

Hi @Michaelo,

I'm really sorry that you are having this type of issue with your Nest Thermostat. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Regards,

Mario.

[Michaelo]

The Form is just a support request.  How is that supposed to help?